Refund policy

1. Return Eligibility

We only accept return or replacement requests under the following conditions:

• The product is damaged during delivery, OR
• The wrong product has been delivered

Note: No other return requests will be accepted.

2. Return Request Window

• Customers must raise a return request within 24 hours of delivery
• Requests made after this timeframe will not be considered

3. Mandatory Proof Requirement

To process any return or refund request, customers must provide:

• A complete unboxing video clearly showing the package being opened
• Clear images of the damaged or incorrect product

Note: Claims without proper proof will not be accepted.

4. Non-Returnable Cases

We do not accept returns or refunds for:

• Taste preferences or personal dislike
• Change of mind after purchase
• Opened or partially used products
• Delayed complaints beyond 24 hours
• Minor packaging damage that does not affect product quality

5. Refund Process

• Once approved, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• For Cash on Delivery (COD) orders: Refunds will be processed via bank transfer or UPI after collecting customer details

6. Replacement Policy

• In eligible cases, customers may receive a replacement or refund, depending on product availability
• Replacement orders will be shipped at no additional cost

7. Order Cancellation

• Orders can only be cancelled before dispatch
• Once the order is shipped, cancellation is not allowed

8. Contact for Support

For any return or refund queries, customers can contact us at:

• Email: marketing@foodandfaith.in
• Phone/WhatsApp: +91 9574392424